Delivery: Good and follow the instructions well
Quality: Acceptable with minor size discrepancies yet acceptable
Design: As advertised
Service: Terrible mindset to resolve packaging. No information about the change of packaging was informed, despite it being a repeat order. A huge price increase due to the modification of the model was acceptable at negotiation phase, but nothing was mentioned about the lack of packaging. Thus, as a buyer, we expect the same packaging as the previous order.
The aim of the direct complaint to the supplier was to probe why the goods were not well packaged. An easy apology and nothing else would have solved this problem. But the seller mentioned that that was their standard, we need to pay more if we need packing, etc. which only pour the oils in the flames. We placed order earlier and they were well packaged, unlike this time.
If you plan to buy from this supplier, make sure to discuss the packaging and all other minor details.